Shipping & FAQ

How long will my order take to arrive?
At MagneticIQ, we know how important it is for families to receive their orders quickly and without hassle. That’s why every order is processed and carefully packed within 1–2 business days. Standard delivery usually takes 6–9 business days from the date of purchase.

In some cases, such as high-demand seasons or special promotions, shipping times may vary slightly. If we ever offer priority shipping, such as 3–5 day delivery, this will always be clearly stated in the product description so you can plan with confidence.

How does shipping work?
We partner only with reliable global carriers to ensure your package reaches you safely and on time. Most of our shipments are handled by trusted services such as FedEx, UPS, and Royal Mail (UK). Every order comes with a tracking number so you can follow your shipment step by step until it arrives at your door.

If your order includes multiple items, it is possible that they may be shipped separately to speed up delivery. Don’t worry—this is normal, and you’ll receive tracking details for each package.

What if my package is delayed?
Although the vast majority of our orders arrive within the estimated timeframe, unexpected factors like customs checks, local courier delays, or peak holiday seasons may occasionally add extra time. Please rest assured: your order is always on its way, and our support team will assist you immediately if you have any concerns.

How can I return an item?
We stand by the quality of every product we sell. If for any reason you are not fully satisfied, you can return your item in line with our Return Policy. Simply contact us at info@magneticiq.com and we will guide you through the process. Returns are handled fairly and promptly—we want you to shop with complete peace of mind.

How long will it take for you to reply to my message?
Customer satisfaction is at the heart of MagneticIQ. Our team is available 7 days a week and strives to respond within 1–2 hours to most inquiries. In rare cases, such as weekends or public holidays, please allow up to 24 hours. We guarantee you will always receive a clear, helpful, and friendly response.

Why choose MagneticIQ?
Because when you shop with us, you’re not just buying a toy—you’re investing in your child’s learning, safety, and joy. Every step of our process, from packaging to customer support, is designed to give you the confidence that you are in safe hands.